Every product at Smart Shoppers is covered by a warranty, so you can buy with confidence.
Warranty periods
| Product type | Warranty |
|---|---|
| Smartphones & laptops | 12 months |
| Smartwatches & cameras | 12 months |
| Audio & gaming | 6–12 months |
| Accessories & cables | 3–6 months |
The period starts on the delivery date. The exact warranty for each product is shown on its page and may vary by brand.
What is covered
- Manufacturing defects in materials and workmanship.
- Faults that appear during normal, intended use.
- Dead-on-arrival items.
What is not covered
- Accidental damage, drops, cracks and liquid damage.
- Damage from unauthorised repairs or modifications.
- Normal wear and tear, including batteries ageing and cosmetic scratches.
- Loss or theft.
How to make a claim
- Get in touch. Email info@smartshoppers.lk or call 077 946 7399 with your order number.
- Describe the problem. Send a short description and clear photos or a video.
- We assess. We will tell you whether it needs a repair, replacement or refund.
- Resolved. We aim to complete repairs or replacements within 14 business days.
Keep your invoice. Your order confirmation email is your proof of purchase for warranty claims.
Still need help?
Our team replies within one business day. Call 077 946 7399 or send us a message.
