Received a damaged, faulty or wrong item? Contact us and we will help put it right.
What you can return
- Unused products in their original packaging, with all accessories and manuals.
- Items that arrived damaged, defective or different from what you ordered.
What we cannot take back
- Gift cards and digital products.
- Items damaged through misuse, drops or liquid.
- Products with broken seals on hygiene items such as earphones, unless faulty.
How to return an item
- Contact us. Email info@smartshoppers.lk or call 077 946 7399 with your order number and the reason for the return.
- We approve. We will confirm the return and arrange a pickup or tell you where to send it.
- Pack it up. Use the original packaging and include all accessories.
- Get your refund. Once we receive and check the item, we process your refund.
Refunds
| Paid by | Refund method | Time |
|---|---|---|
| Cash on Delivery | Bank transfer to the account you provide | 5–7 business days |
| Store credit | Added to your account | Within 2 business days |
Original delivery charges are refunded only if the return is due to our error, such as a wrong or faulty item.
Exchanges
Want a different size, colour or model? Contact us and we will arrange an exchange, subject to stock.
Faulty item? Contact us within 48 hours of delivery and we will cover the return costs.
Still need help?
Our team replies within one business day. Call 077 946 7399 or send us a message.
