We deliver island-wide. Here is everything you need to know about shipping your order from Smart Shoppers.
Delivery times & costs
| Area | Estimated time | Cost |
|---|---|---|
| Colombo & suburbs | 1–3 business days | Rs. 350 |
| Rest of Sri Lanka (outstation) | 3–7 business days | Rs. 500 |
| Orders over Rs. 10,000 | As above | FREE |
The City / Area you choose at checkout decides the rate. Colombo, Colombo 1–15 and the nearby suburbs are charged Rs. 350.
How it works
- Order placed. You get a confirmation email straight away.
- Packed & dispatched. Orders placed before 2 PM usually ship the same business day.
- On the way. We share tracking details so you can follow your parcel.
- Delivered. Pay the courier if you chose Cash on Delivery.
Cash on Delivery
Pay in cash when your order arrives. Please keep the exact amount ready, as couriers may not carry change.
If nobody is home
The courier will try to contact you on the phone number you gave at checkout and will attempt delivery up to two times. After that, the parcel is returned to us and we will get in touch to reschedule.
Delays
Public holidays, bad weather and courier issues can add time to delivery. If your order has not arrived within 10 business days, contact us and we will investigate.
Check your parcel
Please check your parcel before signing for it. If the packaging is visibly damaged, tell the courier and contact us within 48 hours with photos.
Still need help?
Our team replies within one business day. Call 077 946 7399 or send us a message.
