Orders & delivery
How do I place an order?
Browse the store, add items to your cart and go to checkout. Enter your delivery details, choose a delivery option and a payment method, then confirm. You will get an order confirmation by email.
How long does delivery take?
Colombo and suburbs: 1–3 business days. Rest of Sri Lanka: 3–5 business days. Remote areas may take up to 7 business days. You will receive tracking details once your order ships.
How much is delivery?
Delivery is Rs. 350 in Colombo and suburbs and Rs. 500 for the rest of Sri Lanka. Orders over Rs. 10,000 qualify for free delivery.
Can I track my order?
Yes. Use the Track Order page with your order number and billing email, or log in to your account to see all your orders.
Can I change or cancel my order?
You can change or cancel an order until it has been dispatched. Contact us as soon as possible with your order number and we will help.
Payments
Which payment methods do you accept?
We currently accept Cash on Delivery. Card and online payments are coming soon.
Is Cash on Delivery available everywhere?
Yes, across Sri Lanka. Please keep the exact amount ready for the courier.
Is my personal information safe?
We only collect what we need to process your order and never sell your data. See our Privacy Policy for details.
Returns & refunds
What is your return policy?
If an item arrives damaged, faulty or different from what you ordered, contact us and we will help. See Returns & Refunds for the full process.
How do I start a return?
Email info@smartshoppers.lk or call 077 946 7399 with your order number. We will arrange the return and keep you updated.
When will I get my refund?
Refunds are issued within 5–7 business days after we receive and check the returned item.
Products & warranty
Are your products genuine?
Yes. Every item is sourced from authorised suppliers and comes with a warranty.
How long is the warranty?
Most products carry a 12-month warranty against manufacturing defects. Details are on the Warranty Policy page and may vary by brand.
What if my item arrives damaged or faulty?
Contact us within 48 hours of delivery with photos. We will replace the item or refund you.
Account
Do I need an account to order?
No. You can check out as a guest, but an account lets you track orders, save a wishlist and check out faster.
I forgot my password. What do I do?
Open the My Account page and choose “Lost your password?”. We will email you a reset link.
Still need help?
Our team replies within one business day. Call 077 946 7399 or send us a message.
